Delayed and cancel flights: your rights
24 March, 2008 20:01
Last time I was in Dubai, my return plane to UK was cancelled. Bad luck, but the company was not willing to offer any help better than "come back in 2 days" . There are protective rules for passengers who suffer such uncomfortable situation. Unfortunately it depends whether you are flying in Europe, US or the rest of the world.
In Europe, the European Union Air Passenger Rights rules for delayed and cancel flights apply to all passengers with a confirmed reservation for any flight taking off from any EU airport or flying to a European airport on a EU member's plane company.
Passengers who are delayed for more than 5 hours may request a refund of their ticket and free accommodation, but only if they decide not to travel. In case of cancellation, you are entitled to compensation of € 125 for short flights to € 600 for long flights, and have the choice of rerouting or refund, plus meals, refreshments, 2 phone calls. (More)